Refund Policy

Refund Policy • One Choice Nutra

Clear rules for refunds, replacements, cancellations, and timelines for orders placed on onechoicenutra.com.

                48 Hours Reporting
                Damage / wrong item issues must be reported within 48 hours of delivery.
              
                Sealed Products Only
                Opened / used consumables are not returnable for hygiene & safety reasons.
              
                Fast Processing
                Approved refunds are initiated in 1–3 business days.

Last Updated: March 2026

Applies To: Orders & Payments

We aim to provide a premium experience. If you face a genuine issue with your order, we will assist you as per this policy. This Refund Policy is for orders placed on onechoicenutra.com.

1. Overview

Refunds are applicable only in specific cases such as damaged product, wrong item delivered, or order not delivered (confirmed by courier tracking).

Important: Due to the nature of consumable supplements, we do not accept returns for opened, used, or tampered products.

2. Eligible Refund Cases

Damaged product received (seal damaged, leakage, or crushed container impacting safety).
Wrong product delivered.
Missing item in the package (verified by packaging/dispatch records, if applicable).
Order not delivered (tracking shows undelivered beyond reasonable time).
Prepaid order cancelled before dispatch (see cancellation section).

3. Non-Refundable Cases

Product opened, used, partially consumed, or seal tampered.
Return/refund request raised after the allowed timeline.
Incorrect address/phone provided by customer causing delivery failure.
Minor outer-box dents that do not affect product safety/quality.
“Change of mind” after dispatch.

4. Damaged / Wrong Item

If you received a damaged product or wrong item, please contact us within 48 hours of delivery. Share:

Order ID
Unboxing video (recommended)
Clear photos of the product & packaging

After verification, we will offer either a replacement or a refund, depending on availability.

5. Order Cancellation

Orders can be cancelled before dispatch.
If the order is already dispatched, cancellation may not be possible.

6. Refund Process & Timeline

Once approved, refunds are processed to the original payment method. Typical timeline:

Refund initiation: 1–3 business days
Amount credited by bank: 3–7 business days (depends on bank/payment method)

Note: If you paid via UPI/Card/NetBanking, the refund will reflect in the same account used for payment.

7. Contact Support

For any refund or order issue, contact us:

Email: support@onechoicenutra.com
Website: onechoicenutra.com

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